Policies
Shipping
All orders will be shipped within 48 hours.Scooters and parts will be shipped by DHL, UPS, Yellow Transportation or Overnite Trucking as standard ground (parts might be shipped with USPS first class mail depending on the size). All of our scooters are brand new in the box as 94% assembled. Our scooter experts will examine each scooter to make sure everything on the scooters is in prefect condition prior to shipping.
Privacy
Orders can be place either online or by phone. We use the SSL (Secured Socket Layer) system to guarantee your privacy on the information that you register on our web site. This is the same system that all of the major financial institutions use to protect the privacy of their customers. We DO NOT, in anyway, sell or distribute your information to any 3rd party. Customer information is used strictly for the purpose of our data storage and customer service.
Scooter Warranty
We offer a 30-day bumper to bumper warranty ONLY against manufacture defects for all of the scooters that are purchased DIRECTLY from Scooter Rama.  This does not cover the misuse or abuse to scooters.
 
We strongly suggest you check your shipped package before the shipper leaves.  Do not accept a damaged package.
 
The warranty starts on the first day you received the scooter. Because the warranty doesn’t apply to the hours you use your scooters, please exercise your right in 15 days.
 
Within the warranty period, customers can have defected parts replaced, free of charge. Customers MUST notify our company within 72 hours from date of receipt of the ordered scooter/s if you believe there are any problems with your scooter/s. No exceptions.
 
We understand that you might find other defects after the 72-hour period, but as long as it is within the warranty, we will do our absolute best to help you, free of any charge.
 
If you have problems of putting parts on scooters, our technical support department will help you reinstall the replacement parts by phone.
 
In order to replace the defected parts, sometimes customers MUST first return them for examination. Or in many cases, we’ll ask for pictures of the defect parts instead of the actual parts. Customers are responsible for any shipping fee on the return parts. The cost of replacement parts will be fully covered by us.
 
WE WILL NOT SEND OUT ANY REPLACEMENT UNTILL WE RECEIVED THE DEFECTED PARTS or PICTURES WE ASKED.
 
This warranty shall be limited to no more than the purchase price of the scooter.
 
Scooters that are shipped back to us must have RMA (Return Merchandise Authorization) numbers. Customers can acquire the RMA number from our customer service by phone.
 
When you ship back the scooter, make sure scooter is in the original box, well-packed, with all material, and a detailed note about what kind of problems your scooter has. We strongly suggest you keep the original box for at least for 30 days!
 
The warranty is voided if: frame is broken or bent due to abuse; wheels are bent or broken due to impact; spindles or A-Arms are bent or broken due to impact; axles are bent or broken due to impact; non-factory altering of engine or its components; engine malfunctions due to neglect or abuse; plastic fairings are damaged by impact. This warranty does not cover wearable parts such as: cables-throttle and brake, brake pads and shoes, tires, spark plugs, hoses, filters and lubricants or damaged parts from accidents, abuse, or shipping. All warranties are voided if the scooter has been altered in any way or is used in racing or competition, rented, used under abnormal conditions, or subject to abuse, misuse, neglect or improper maintenance.